Investment will see improved service for TOTALKARE customers

A £60,000 investment in the latest technology by TOTALKARE is set to deliver significant benefits for customers of the UK’s market leader in heavy-duty vehicle lifting solutions.

A new automated scheduling system to be installed at the firm’s Halesowen headquarters will boost efficiency by around £40,000 per year, savings the company is ploughing back into customer support.

Scott Gilliam, TOTALKARE Service Manager, explained: “The new technology  will make us more efficient when it comes to scheduling visits to our customers for routine servicing and repairs. As a result we will be recruiting more engineers which will help us to further reduce call out times in the event of an emergency.

“This recruitment process has already started and we have recently appointed a new engineer to provide extra cover in London and the wider South East region.”

Previously, TOTALKARE relied on an assisted scheduling system that requires human input to plan the working day of each engineer, and to rearrange their schedule in the event of an emergency call out. Although the company already enjoys a reputation for providing some of the best aftersales care in the UK, the new Dynamic Resource Scheduling system enables it to build on this by offering service level agreements to its clients unrivalled within the industry.

Called Kirona, the new system automatically allocates jobs to the appropriate engineer and then rearranges them in the most efficient way to take into account emergencies, additional training requirements or other unexpected circumstances.

As well as optimising work schedules, it also calculates the best route for engineers between call outs – saving even more time whilst cutting fuel costs and reducing TOTALKARE’s environmental footprint.

Scott continued: “We’ve recently expanded our range of market-leading column lifts to include hydraulic models to provide an even broader range of choice to customers. Alongside this we have enhanced our AfterKare service and maintenance packages and this latest investment in Kirona demonstrates our ongoing commitment to providing comprehensive heavy-duty vehicle lifts at an affordable cost.”