Posted on: 20 October 2022

Closing Date: TBC

Reports to: Service Engineer Manager

Job Role & Purpose

Our mission is to be commercial vehicle workshop equipment experts. We need a Field Service Engineer to join our growing team of Engineers within our Dynamic and rapidly expanding business.  

This is a position that has been identified to ensure that we preserve the fantastic reputation we have with our customers by being Experts in everything that we do whilst being Effortless to deal with.  You will work closely with the Service Manager and their team to ensure that our customers get the first-class service that they deserve. 

THE PACKAGE

• Competitive Salary dependent on your skills and experience 
• 40 Hour working week 
• Full-time, Permanent 
• Paid door to door 
• Uncapped overtime and earning potential 
• Clear progression path 
• Full initial training 
• Further development opportunities  
• Company van with bespoke racking for business use 
• “Ministry of Fun” social activities funded by the business 
• Pension scheme  
• Medicash Benefits for example dental care and optician appointments to name a couple 
• Critical illness cover  
• Enhanced sick pay  
• Cycle to work scheme 
• Death in service benefit  
• Employee referral bonus 
• Long service awards 
• Monthly recognition and reward oppurtunities 
• On-site gym facilities   

KEY DUTIES AND RESPONSIILITIES

You:

• Enjoy solving problems
• Are a team player
• Excellent communication skills, listening skills and interpersonal skills
• Show initiative and motivation
• Take pride in the quality of your work 
• Deliver a high level of customer service 

We:

We are passionate about equipment for commercial vehicle workshops and care about our people and want them to grow and develop with us. We appreciate hard work and good values ahead of experience, although it’s great if you have both. 

We want to involve our people in the decisions that affect them this is our CAUSE. We want our employees to feel Challenged to improve and progress, Appreciated by their colleagues and managers, United to work together towards our common goals, Secure in their job and Empowered to make the decisions they need to make. 

A DAY IN THE LIFE OF THE FIELD SERVICE ENGINEER

Your main purpose is to service vehicle lifts and other garage equipment moving into repairs once your experience has been assessed. You will deliver awesome service safely and efficiently in a Friendly environment. The role will evolve and develop as we continuously launch new products and services creating a unique and unrivalled offering to the commercial vehicle market.

• Attending customers sites to service their garage equipment in your area
• Repairing customers garage equipment back to good working order making sure our customers can keep on doing their jobs
• Working with the service support team on your schedule and communicating any issues and updates to them
• Quoting repairs to customers
• Completing service reports and job notes on our field service system to give customers detailed reports and build up a service and support history of equipment
• Reporting unsafe notices correctly on the field service system and the office
• Reporting potential sales leads to the sales and marketing teams.

WHAT WE NEED YOU TO HAVE

• Have mechanical engineering knowledge and a desire to improve your skills and learn new ones 
• Excellent people and communication skills
• Ideally practical experience in electro-mechanical and hydraulic equipment  
• Good timekeeping and punctuality 
• Clean UK driving licence  
• Flexibility with working hours with some nights away from home  

YOU’LL KNOW HOW TO

• Effectively manage your time with minimal supervision 
• Be the face of the company to our customers and represent our culture and values to them 
• Maintain compliance with all regulatory requirements  
• Work to a high standard 
• Work collaboratively  

OUR TEAMS WILL SAY YOU’RE

• Knowledgeable and expert  
• Responsible and accountable for your performance 
• Incredibly customer focused  
• Pragmatic  
• Open and collaborative  
• Responsive  
• A clear communicator

HEALTH & SAFETY

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Totalkare Ltd Health & Safety Policy and any related Health and Safety manuals or procedures.  This will include:  

•   Attending Health & Safety training when required  
• Identifying risks involved in work activities and undertaking such activities in a way that manages those risks;  
• Making effective use of training to update knowledge and skills;
• Using appropriate procedures to carry out your daily tasks and duties;  
• Maintaining work areas in a tidy and safe way and free from hazards;  
• Active reporting of health and safety hazards or potential hazards immediately when recognised;  
• Taking full responsibility for your own health and safety and that of others at all times.

JOB DESCRIPTION REVIEWS

This job description is intended to provide an outline of the key tasks and responsibilities only.  There may be other duties required of the post holder commensurate with their position.  This description will be open to regular review and may be amended in the light of developing or changing operations, or as part of an individual performance review process.  All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the business.  

APPLY FOR THIS ROLE

To apply for this role, please email HR at hr@totalkare.co.uk