Posted on: 14 April 2022
Closing date: TBC

Details:

• Salary: Competitive dependent on experience
• Hours: 37.5 Hours a week
• Location: Kingswinford
• Job Type: Permanent

About Us:

Totalkare specialises in equipment and services for commercial vehicle workshops, including mobile column, fixed and two-post lifts, and workshop ancillary equipment. We provide an extensive range of aftercare including planned and reactive maintenance, calibrations, and Reports of Thorough Examination.

The Company’s engineers, account managers and back-office support team all share the same goal of providing an unrivalled customer experience and adding value to customers business’ through market leading solutions for lifting and testing equipment, servicing, training, aftersales and health and safety advice.

Our Aftersales department offers first class experience to our customers. We pride ourselves on our high standard of customer service by offering a friendly yet expert experience to our customers.

Totalkare has ambitious growth plans, and the aftersales team is an important part of its exciting future.

The Role:

We are looking for a skilled service assistant to support the service manager and aftersales department. Using modern software, the individual will need to schedule a team of engineers across the country for both planned and reactive maintenance and installation projects, ensuring all jobs are completed efficiently, on time and profitably. You will provide first line support for customer and engineer issues and support the service manager in all aspects including reviewing departmental KPIs and reports on a regular basis.

Key skills/qualifications

• Deadline driven
• Relevant qualification/experience in scheduling within a service environment essential
• Team leading skills desirable
• Problem solving and being able to work from own initiative
• Excellent attention to detail
• Professional manner and excellent telephone skills
• Independent and self-motivated
• Computer literate – working knowledge of Excel, Word & ability to learn and work with specialised Field Service systems
• Great organisational skills / process focused
• Ability and enthusiasm to learn new skills and take on new challenges
• Enjoy working in a fast-paced environment

Key Responsibilities

• Managing the work of a team of field-based engineers in line with planned and reactive requirements
• To work alongside both the internal and external team in a professional manner
• Making and receiving telephone calls
• Liaise with employees at all levels across all departments of the business
• Deputising for the Service Manager as required
• Review departmental reports and KPIs on a regular basis
• Create monthly service reports
• Supervision of the service department when required
• Ensuring that company policies and procedures are adhered to
• Show positivity in your work, the company and your colleagues
• Invoicing work to customers on time and accurately

APPLY FOR THIS ROLE

To apply for this role, please email HR at hr@totalkare.co.uk