When Jack Whitehouse joined TotalKare in 2013, he was starting out in his career as a fresh-faced Factory Apprentice from Dudley College. Six years on, he talks about his progression and how he has made huge strides within the company to become Technical Manager.
Recounting his apprentice days, Jack explains his role “consisted of rebuilding and refurbishing used or faulty vehicle lifts for return to the customer.”
A safe pair of hands
His first step up came after just 12 months’ service, when he was promoted to the role of field service engineer, servicing various TotalKare lifts at customer sites.
“This involved travelling all over the country and occasionally across to the Isle of Man . It was interesting to experience a different side of the business and meet customers in person.
“From this mobile position I continued to progress and develop as an engineer, focusing on breakdowns and fixed lift installations”.
Jack’s increasing knowledge, expertise and reputation within TotalKare for being a safe pair of hands in the field ultimately saw him being recommended for the role of Technical Manager by his predecessor and he was promoted into the role earlier in 2019.
Positively influencing the customer experience
His new role is a busy one with plenty of responsibility, monitoring TotalKare’s nationwide team of field service engineers and providing them with training and technical guidance when required.
Jack says “This is particularly important when training up new employees and ensuring TotalKare’s engineer force is extremely knowledgeable.
“Another big aspect of the role is consulting with equipment manufacturers and suppliers, resolving any issues or suggesting improvements to the equipment itself to ensure TotalKare is always a step ahead of the game in terms of quality.
“I relish the opportunity to positively influence the customer experience in this way.”
Jack attributes part of his success so far to the culture at TotalKare, which he describes as extremely supportive. “While TotalKare is a national company, all employees come to know each other, and feel as though they can call on others within the organisation at any time for advice.”